Privacy Policy
Your privacy matters to us. This policy explains how we collect, use and protect your personal data in line with UK data protection law.
Last updated: January 2026
1. Introduction
HKHP Services Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website, make an enquiry or engage our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection law, HKHP Services Ltd is the "data controller" of the personal data you provide to us.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Contact details — your name, company, email address and telephone number provided through our enquiry form or correspondence.
- Enquiry information — the service you are interested in, the subject and content of your message.
- Technical data — IP address, browser type, device information and pages visited, collected via cookies and analytics.
- Transaction data — where you become a customer, details necessary to fulfil orders and contracts.
We do not knowingly collect special category (sensitive) personal data through this website.
3. How We Use Your Data
We use your personal data to:
- respond to your enquiries and provide quotations;
- supply products and deliver the services you request;
- manage our relationship with you and provide customer support;
- improve our website, products and services;
- send you relevant information where you have consented; and
- comply with our legal and regulatory obligations.
4. Legal Basis for Processing
We rely on the following lawful bases under the UK GDPR:
- Consent — where you have given clear consent, for example to receive marketing communications.
- Contract — where processing is necessary to fulfil a contract with you or take steps at your request before entering a contract.
- Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services, provided your rights do not override those interests.
- Legal obligation — where we must process data to comply with the law.
6. Third-Party Services & Sharing
We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:
- IT, hosting and email service providers;
- analytics providers (for example, website analytics);
- delivery and logistics partners where required to fulfil orders; and
- professional advisers and regulatory bodies where legally required.
All third parties are required to respect the security of your data and to process it in accordance with the law. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Enquiry data is typically retained for up to 24 months, and customer records for the duration of our relationship plus the period required by law (generally up to seven years for financial records).
8. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These include secure hosting, access controls, encryption in transit where appropriate, and staff awareness. While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.
9. Your Rights
Under the UK GDPR you have the right to:
- be informed about how your data is used;
- access the personal data we hold about you;
- request correction of inaccurate data;
- request erasure of your data in certain circumstances;
- restrict or object to processing;
- data portability; and
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- HKHP Services Ltd
- 137 Martindale Road, Hounslow TW4 7EZ
- Email: hkhpltd@gmail.com
- Phone: +44 7405 425603
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.